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In the digital world, support should be as constant as the technology it sustains. At our company, we provide comprehensive Mendix managed services to ensure your applications are always operational. Our dedicated support team is available 24/7, offering you peace of mind with expert assistance whenever you need it.
We manage over 300 applications worldwide, ensuring continuous availability for our clients’ businesses. Our dedicated 24/7 support team is ready to assist you at any time, allowing you to focus on your core business without worrying about application management.
All clients gain access to our ticketing system, where you can monitor the health of your applications, register incidents, access health checks, and communicate with our support desk. We understand that different applications require different levels of support, which is why we offer various SLA contract tiers to suit your needs:
Basic support for non-critical applications, including standard business hours assistance.
Balanced support with regular hours and timely responses, ideal for important but non-critical applications.
Comprehensive support with 24/7 assistance, proactive monitoring, and rapid response times, perfect for mission-critical applications.
Extensive support for projects without continuous integration and delivery (CI/CD), managing migrations to higher Mendix versions, and other updates.
Next to our SLAs you also have access to our world class Mendix academy with certified trainers, solution architects and Mendix experts if you require assistance with changes to your applications. Therefore, you don’t have to depend on multiple vendors.
Partnering with us means accessing a team of dedicated Mendix experts committed to your success. Whether you’re just starting with Mendix or looking to optimize and scale your existing applications, we provide the expertise, support, and services you need to achieve your goals. Our managed services are designed to enhance your operational efficiency, reduce downtime, and ensure your applications perform at their best.
Pro-active monitoring with alerts
You will get dedicated 24/7 support
An online monitoring portal
Ticket portal to manage incidents
Regular pro-active Health checks
Platinum Mendix support
To further enhance our managed services, we have developed an in-house monitoring solution called Sherlock. Sherlock is designed to provide unparalleled insights and automated management capabilities for your application landscape.
Here are the core functionalities of Sherlock:
1) IT Landscape Management: Sherlock offers a comprehensive view of your entire application landscape, allowing for effective management of all your applications in one place. This includes monitoring dependencies and interactions to ensure seamless operation across your IT environment.
2) Anomaly Forecasting and Detection: With advanced analytics, Sherlock can forecast and detect anomalies before they become critical issues. This proactive approach helps to mitigate potential disruptions and maintain application stability.
3) OPS Action Plan: Sherlock generates detailed operational action plans to address identified issues. This ensures that there are clear, actionable steps to resolve any problems quickly and efficiently.
4) Automated Root Cause Analysis: Identifying the root cause of issues can be time-consuming and complex. Sherlock automates this process, providing swift and accurate diagnoses to facilitate faster resolution.
5) Auto Healing: Sherlock’s auto-healing capabilities enable it to automatically resolve certain types of issues without human intervention. This reduces downtime and ensures continuous application availability.
6) Performance Monitoring: Continuous performance monitoring is essential for maintaining optimal application performance. Sherlock provides real-time performance metrics and alerts, helping to ensure that your applications run smoothly at all times.
At CAPE, we work a little differently compared to traditional consultancies. Our consultants go further than just giving your company the best advice. They also work on the development of digital solutions. Therefore there is a short line in communication. With the experience gained from the working field, we have developed our approach based on three pillars: people, technology, and methodology.
In the spirit of reconciliation, CAPE Digital solutions acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community.
We pay our respects to their Elders past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
